How Medical Virtual Assistants can help Doctors?
If you are a doctor yourself then people may look at you from a distance and feel either awe or envy, but all they really see is the tip of the iceberg. Only you understand how difficult each day at work is. But this does not have to be the case. You can always use a pair of capable hands who will be a valuable addition to your team. Instead of spending their valuable time on documentation, they should be out saving lives because only they are capable of such a difficult task. Fortunately, a medical virtual assistant can provide a solution to the problem. A VA can manage a doctor’s daily administrative tasks, allowing them to focus on patients without distraction.
The contribution of VMAs aren’t limited to a specific doctor
Virtual Assistants who help medical workers or doctors are also called Medical Virtual Assistants or VMAs. They can help a physician much more than a general practitioner. Anyone working in healthcare can benefit from the services of a VA. Surgeons, specialists, house call physicians, psychologists, psychiatrists, dentists, and even veterinarians are all included.
In fact, if you work on a team, you might want to hire a medical virtual assistant to help you with your entire operation. Although each team member may have minor requirements, you may have several hours of work that you can delegate to such virtual professionals. This is true for clinics, urgent care centers, group practices, nursing homes, rehabilitation centers, mental health facilities, and many other settings.
Kinds of tasks that can be delegated to a VMA
A virtual medical office assistant can handle almost any task that does not necessitate specific healthcare knowledge. The following are some tasks you should consider delegating to your VA, but you may also have some unique tasks at your practice that you can outsource.
You may be oblivious of how much time you spend on administration until you add up all the minor tasks that could be delegated to a medical virtual assistant.
- Intake of new patients and referrals.
- Appointment booking includes scheduling, managing cancelations, and sending reminders to patients.
- Calendar management such as creating a schedule that includes appointments with patients as well as other commitments, such as meetings and events.
- Organize files in your database.
- Management of supplies by following and checking of the supplies at your practice and placing orders for new products when needed.
- Medical billing and coding.
- Follow-ups and checking on patients after appointments.
- Prescription refills.
- Managing emails by responding to messages and cleaning your inbox.
- Transferring physical forms into a digital format.
You can hire a medical virtual assistant who has data entry experience for electronic medical records (EMR) and electronic health records (EHR) (EHR). The VA can join you in the exam room and chart the examination in real-time using encrypted video conferencing software. This will give you the additional information you need to fill out forms. Also, you might want to record dictation during or after a meeting. This information can be transcribed into the patient’s chart by such healthcare virtual assistants.
They are great Virtual receptionists
A medical virtual assistant is no different than an actual receptionist excluding the fact that they are not physically present in your building, otherwise, they can answer your phones in the same way that your personal receptionist would have done. Your VA can handle problems, take messages for you to respond to later, and transfer only the most important calls to you. While waiting for calls, the same professional can work on other tasks. This system has a number of advantages.
First and foremost, you will always return phone calls in a timely manner.
Second, the same person will always be on the other end of the line, which is excellent for building relationships with patients.
Finally, having someone screen your calls is especially beneficial if you frequently waste time on spam calls.
Patients may prefer to communicate with you via email, text message, or live chat on your website. These can be made possible with the help of a medical virtual assistant.
Insurance task managements
All communication with your patients’ insurance companies can be easily handled them. Remove the need for verification and send claims immediately. In addition, your VA can check patients’ eligibility in advance to preauthorize treatments.
A medical virtual assistant can help you send out invoices, pay bills, and manage payroll. The VA can also generate financial reports for you to review and forecast cash flow.
Without some marketing, it is tough to locate new patients and grow your practice. A healthcare virtual assistant can keep your website up to date and user-friendly, manage your social media accounts and respond to customer reviews. A VA can set up campaigns to target patients in your area if you want to actively seek new patients.
They are a great tech support
The marriage of healthcare and technology is a perfect match. For healthcare to grow by leaps and bounds, technology must be fully integrated as a niche. If you or your patients encounter any difficulties during virtual appointments, a tech-savvy VA can assist you and your patients. In addition, the medical virtual assistant can install new medical software and train your staff on how to use it.
Benefits of a Medical Virtual Assistant (MVA)
Your reputation and hard work are the foundations of your private practice. Your success, however, is not limited to your medical knowledge. Your administrative team is usually the first to make contact with your patients and keep a consistent line of communication open with them.
Contact with your assistants will have an impact on the client experience. Hire a virtual medical assistant to drive word-of-mouth business and provide much-needed support to your practice. Let’s look at how hiring a medical virtual assistant can help your company.
They save you more time
Do you frequently find yourself with insufficient time to devote to your patients? At the very least, not as much as you’d like? That’s a genuine source of concern. A lot of health care providers are in this situation. You should hire a virtual medical assistant to help you with some of the workloads. As your VA handles day-to-day tasks, you will have much more time to devote to your patients.
This gets in the way of the actual treatment. You can hire a medical virtual assistant to make up for a lost time in your day. Your medical VA can guide your patients through standard questions such as symptoms and family medical history, and then present the collected data to you for analysis. With a virtual medical assistant, you can save many hours of your day.
Also if you and your healthcare team spend too much time on repetitive, monotonous tasks, your core operations including effective handling of patients will suffer. When you hire a virtual medical assistant, you can effectively delegate such tasks, freeing up the time of your team to focus on higher-priority duties.
They save you a lot of money
When it comes to recruiting virtual medical assistants, the math is fairly straightforward. Pay for the work that has been completed, i.e. the number of hours you have used your VA’s bandwidth. Unlike full-time employees who must be paid a fixed salary every month, you do not have to pay a penny more. So, instead of burning a hole in your pocket, a better idea is to appoint a virtual medical assistant.
Moreover, you do not need to dedicate a physical space in your clinic or office equipment such as telephones or computers to hire a virtual medical assistant. Because your VA works remotely, you can avoid many of the costs associated with hiring in-house. That’s another important way by which your money can be saved.
Additional benefits, such as health insurance and a pension, are not required of VAs. They are simply compensated for the services they provide. So, without incurring any additional costs, you can get your work done faster and more efficiently. Isn’t it a great deal!
You couldn’t agree more to the fact that there are days when your clinic is too crowded to take a breather, and then there are days when it is unusually quiet. The deal with hiring full-time is that you pay a fixed monthly salary regardless of how much work your assistant actually does. You can see how this will put undue strain on your bank account, especially if your clinic is still in its early stages. Hiring a team of virtual professionals for your medical practice will allow you to say goodbye to fixed costs.
A virtual medical assistant is much less expensive than hiring a full-time employee. The overall cost of hiring and retaining a regular employee is prohibitively expensive, but with a VA, you won’t have to worry about salaries or office expenses. If you’re just starting out in your practice and don’t have a lot of money, this is a godsend (yet). Hire a trained professional to provide the assistance your new clinic requires.
They magnify your organizational productivity
They do not need to travel every day because she is a proactive practitioner who works remotely. The time and energy that would otherwise be spent on hours of travel can be effectively invested in increasing productivity. As a result, the healthcare virtual assistants are highly productive and focused on their tasks. Miscellaneous costs, such as electricity and space, are significantly reduced when a medical virtual assistant works remotely.
Most importantly, their assistance can be enjoyed round the clock. Simply hire someone from a different time zone. And this is a lifesaver for doctors. Perhaps no one requires round-the-clock assistance more than someone in the business of saving lives. You can sleep soundly knowing that your medical virtual assistant will alert you to emergencies and handle patient inquiries on your behalf. So, never make a delay in getting one for you!
They are trained professionals as well which directly contributes to the productivity of any organization. They are only hired after a thorough background check and adequate training. As a result, you can rest easy when it comes to selecting the best option for your clinic. Hiring a medical virtual assistant for your medical practice can boost your productivity significantly.
You experience improved client relations
Overcrowding is typically inconvenient for patients. If they are swamped by the clinic’s environment, they may be hesitant to openly discuss their problems in front of others. You can have one-on-one conversations with your patients while your healthcare virtual assistant assists you remotely if you hire one. This will significantly improve the patient’s overall experience.
Furthermore, when you have someone working in the background for you, you can confidently pay more attention to each individual. Not only will your patient be able to fully express their concerns, but you will also be able to devise an appropriate treatment plan without feeling agitated to move on to the next patient.
With the assistance of medical virtual assistants, the healthcare industry is poised to take patient engagement to new heights. Patients expect accurate and timely responses to their healthcare questions. Employing patient-centered virtual medical assistants will provide them with 24-hour access to information pertinent to their age, financial ability, and other factors. This empowers your patients to take charge of their own health.
Exceptionally skilled workforce
Procrastination is an issue that affects full-time employees. This, however, is not the case with medical virtual assistants. Because VAs are highly skilled and work independently, you can be confident that your assigned tasks will be completed to your specifications. Furthermore, because your VA is paid per hour and only when a task is completed, they are motivated to complete work correctly and on time.
Another thing that is prevalent in any of the workplace is that employees have a habit of gathering around and gossiping endlessly. A clinic is no different. However, the need for a quiet, productive environment is relevant to a healthcare unit. Hiring a virtual medical assistant allows you to avoid petty politics and concentrate on your work, increasing efficiency.
Accountability is sometimes disrupted in the case of full-time employees; many regular employees do not deem it necessary to be held accountable for their actions. The tendency is to deflect blame from one person to the next. This will almost never (if ever) be the case with your medical virtual assistant. VAs are acutely aware that their livelihood is dependent on the quality of their work and, as a result, exhibit greater accountability. They will also constantly seek feedback, whether positive or negative, for improvement.
Virtual medical assistants are knowledgeable in a variety of areas, including email management, account management, bill payment, and much more.
Everything about them, from their schedules to their work, can be customized to meet your requirements. They are also capable of dealing with high-stress situations. Furthermore, you have the option of maintaining a strictly formal relationship with them. All of this benefits your company.
Virtual Medical Assistant versus Personal Assistant
The advantages of virtual medical assistants outweigh those of personal assistants. While the former has the benefit of a human component, virtual medical assistants are well worth the investment due to their all-encompassing role. As previously stated, they have both direct and indirect benefits in that they digitize both menial and complex tasks, making them far more efficient while also freeing up doctors, their professional and personal lives, and their space.