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    41 Tasks Processed By Virtual Receptionist

    41 Services Given by Virtual Receptionist

    Are you apprehensive about letting a stranger from a foreign land to handle your business communication? Here in this article we will tell why you should do so and the many reasons behind doing so. Let’s take a deeper look at the variety of roles that a virtual receptionist can mold itself into:

    • Answers calls.
    • Takes messages.
    • Routs calls to the department and person concerned.
    • Schedules appointments
    • Addresses customer queries
    • Offers 24*7 customer support
    • Follows up with business leads
    • Manages your mailbox
    • Runs errands both personal and professional

    Most vital reason behind hiring a virtual receptionist is that they ensure that only the most important calls get through to you. What it means? It means that all the spammy and annoying calls by all and sundry are finally over. They can do much more than just managing phone calls for you. They can manage your emails, projects, and the task of customer support et al. Now we will discuss here how exactly a professional can benefit your business? Just read on and see for yourself.

    Enhances Your Relations With Your Customers

    1. Customer support

    You’ve surely been losing business if your customer calls are being received by the automated machines. Negligence about customer service can prove to be fatal for any business. Something as basic as a phone call can cause a lot of resentment among your customers if not handled properly. Hire a them and offer stellar service to your customers. Your virtual receptionist ensures that all calls are received, each and every email opened, and all queries answered.

    1. Multilingual Service

    If your business involvement is international, then a multilingual receptionist will be the best choice for you. A multilingual virtual receptionist increases the trust factor of your customers and their level of satisfaction by speaking in their own language.

    1. Handles International Clients

    An expert virtual receptionist familiar with multiple languages and cultures helps you to serve the world market perfectly. Hire them and expand your business as much as possible. We guarantee that you will never miss out on any sale because of language barrier.

    1. Answers Calls Promptly

    It is often seen that customers become very impatient when their calls aren’t attended by a real person in real time. It’s utterly important that they get through to the right person/department every time. Your virtual receptionist ensures that all calls are replied to promptly and directed to the right person.

    1. Amazing Customer Service

    A virtual receptionist is trained in handling calls and answering emails in the most perfect way. In contrast to traditional receptionists, they are thoroughbred professional lot and holds years of experience behind them. Because of this reason they have the experience to deal with customers of all shades and their weird requests behind them. This amount of experience lets them to crosscheck each and every request/query. They give the right kind of attention and response to each one of them. 

    1. Quick Solver Of Customer Queries

    Virtual receptionists know your business almost like you do and the processes that take place within it. For this reason they handle all kinds of customer queries with expertly and quickly direct the queries and issues to the right department.

    1. Satisfies The Customers

    Whenever your customers receive prompt response from your end and that also from a live person instead of a machine, they end up feeling highly satisfied about your company. A trained virtual receptionist ensures exceptional customer service, leaving you with a highly satisfied client base.

    Superbly Trained Professionals

    1. High Quality Service

    In platforms like Wishup, you get trained professionals who rightly know exactly how they should handle the queries at their desk. Be it a dissatisfied customer or a job candidate, your virtual receptionist knows how to tackle each and everything. In the end, this translates into superb service to stakeholders.

    1. Custom Made Service Provider

    A receptionist, who is well versed with the customs of your business, holds the right expertise to deal with all the aspects of your business. A trained virtual receptionist knows exactly how to handle the daily calls and wishes of your customers, and directs only the important ones to you.

    1. Web chats

    Customer service doesn’t end in just attending to the phone calls. A virtual receptionist engages themselves with the web visitors over web chat on behalf of you on your website or social media. This makes solidifies your online presence as your visitors get quick responses to their online queries. Ultimately, this presence will become a powerful sales tool.

    1. Attends To The Incoming Calls

    As a budding entrepreneur, it is practically impossible for you to answer phone calls all day. But that doesn’t lessen their importance in anyway. That is why it always makes sense to hire a virtual receptionist to attend to those calls so that you can save on your precious time and focus more on other areas that needs your immediate attention. They are experts in managing calls daily with the right kind of tone, greetings and etiquette. Their expertise allows them to assess the importance of each and every call and reach out to them immediately when something serious turns up.

    1. Manages Customer Tickets

    Your virtual receptionist jots down all the customer queries and maintains a record about their grievances and feedbacks. They are perfectly trained to execute the support tickets and keeps your customers happy in every way.

    1. Schedules Appointments

    Other than answering to incoming calls, your virtual receptionist also saves your time by scheduling your appointments appropriately. They manage your calendar and keep track of all the daily meetings so that you can focus on other matters of importance.

    1. Processes Orders

    Your virtual receptionist takes the orders of your customers and processes the payments if you need them to. You just need to train them on the use of your online tools and they’ll carry out the job perfectly like handling the orders and customer queries.

    1. Keep things organized

    One of the finest skills that a trained virtual receptionist holds is that of organization. They execute the mundane and the menial in a perfectly ordered fashion – like they will keep your files and tickets in order, and clear all your voicemails. If you hold a small business, affording a dedicated in-house receptionist can be a pain. The best idea here is to hire a virtual receptionist service to keep things in perfect order and organized in every way.

    Reduced Expenses

    1. Manages Calls and appointments

    Managing calls and appointments may not have a direct financial implication, but it carries a huge opportunity cost. Why you want to know? Because it diverts your focus from the areas of importance as far as you business growth is concerned. You may have the capability of hiring a full-time receptionist, but it’s still a costly proposition. Hire a virtual receptionist in place of that and experience quality services at a fraction of the price. 

    1. Pocket Friendly Online Assistance

    You get super assistance virtually without having to pay a fixed salary to your virtual receptionist. They will carry out the work out at a much lower cost. They can offer quality services without asking for a huge remuneration and offers a dedicated service always. This service is quite affordable, and is a very smart investment for small businesses owners as well. 

    Greater Flexibility

    1. Flexibly Handles The Daily

    A Virtual Receptionist handles daily calls, emails, and other messages. Regardless if it’s a holiday or if it’s close of business hours, they execute everything superbly without any help from your part. An international VR offers flexible services round the clock. 

    1. 24*7 Virtual Support

    Virtual receptionists’ help is available throughout the day, particularly because they come from different time zone. You enjoy your vacation and be rest assured that your business matters are being dealt with as usual.

    Improves Productivity

    1. Never Misses On Business Opportunities

    If you want to thrive in a world of cutthroat competition, you must always be available to your customers each day and every day. But for an in-house receptionist, maintaining this kind of service becomes absolutely impossible. They do not work for so many hours. When you hire a Virtual Receptionist service, be always sure that you will never miss a business call ever. What’s more, as they are available 24*7, communication with your customers is done in the most professional way. This creates the most perfect image of your business in the minds of your customers. This boosts your standing in the market manifold.

    1. Reaches Out To International Clients

    When you hire an international Virtual Receptionist, they expand your reach into foreign lands with excellent perfection as they have the necessary skills and expertise to do so. They provide growth to your business globally with as they are perfectly skilled for it. 

    1. Ensures Greater Business Productivity

    The Virtual Receptionist handles your daily calls, emails, and all that is mundane in a much much faster way than the in-house receptionist. This disposes off greater opportunity, more time and bandwidth to you. In place of attending to endless phone calls every day, you can devote more time business strategy creation, attend supplier meetings, and focus on growth.

    1. Drives Business Efficiently

    As a business owner, almost always your plate remains full. So why complicate your life much more by trying to handle even the mundane duties of a receptionist as well? Nobody else but you knows how distracting it can be when your phone keeps on ringing all the time. And it becomes all the more irritating if you yourself have to receive it when you’re in the middle of something extremely important. Hire a Virtual Receptionist to permanently get rid of such distractions and let them drive your business efficiently, each and every day.

    1. Superbly Handles The Frustrating Cold Calls

    A Virtual Receptionist takes care of your front desk in the most effective way possible. They help you to get rid of those unnecessary calls from cold callers and salespersons. They as the best filter ever in this kind of situation. They take care of all such bogus calls and transfer only those that are particularly important to you and your business. 

    1. Enhances Workers’ Productivity

    As because a Virtual Receptionist is paid by the hour, he or she is a master in time management. They are perfectly trained on this and are always perfect at managing their time efficiently. They never spend any time idling on gossip and social media. For them, time is money and so they translate time into more work thus providing higher staff productivity.

    1. Helps You To Take A Break

    As a business owner, you are somebody who is always at the helm of activity all day long. And as a result of this, you always miss out on that precious “me time” you sometimes die for. But when you hire are a Virtual Receptionist, you no longer have to miss out on that. They look after your business 24*7, and let you take a break and enjoy a holiday as per your choice. 

    1. Centralizes All Operations

    Centralization of all of your important messages and mails in a single place is a must to avoid confusion and commotion in the times of need. A Virtual Receptionist centralizes all the data of your everyday operations and organizes your work completely. Centralization and streamlining of all operations by them improves the efficiency and removes frustrations and confusion for the employees, customers, and you as well.

    Time Saver

    1. Responds In Your Own Time

    By hiring a Virtual Receptionist, you give yourself the reward of taking messages in your leisure time. Instead of always staying alert to take the calls and answer the e-mails any time in the day and all day long, have your VR keep them on hold for you so that you can respond to them at your own time.

    1. Manages Your Schedule Smoothly

    Your Virtual Receptionist keeps track of all your meetings and appointments like a pro. When you hire them, you no longer have to worry about where you’re going next. They can manage your schedule tactfully as you focus on your business. 

    1. Frees Up Your Precious Time

    Regardless of the size of the business, big or small, the main focus for all the owners’ remains on enhancing the growth of their business as much as possible. They also concentrate on improving their product, so that they can bring in more and more customers. So, the last thing they want to do is to answer the customer calls all day long and on segregating the important and the unimportant ones.What’s so great about a Virtual Receptionist you may ponder but it is them who never miss any calls but also frees up quality time for you. 

    1. Expert Time Manager

    When you allow your Virtual Receptionist to take care of your appointments and handle the business queries, it automatically lets you put your time to better use. You no longer have to check your voicemails, return the calls, or send reply emails on your own.

    1. Saves The Precious Human Hours

    Since your Virtual Receptionist does not need to remain physically present at your workplace, they save a lot of time from commuting from their place of stay to your office. This allows them to execute much more in the much lesser time than your in-house employee.

    Availability Round-the-clock

    1. Offer Stellar Support

    When you hire a Virtual Receptionist, you will never have to deal with an off day issue anymore. Because of the availability of your professional all day and anytime of the day, month or year, they offer stellar support to your business like no other.

    1. Always Around For All Tasks

    Even if you’re off on a vacation, your Virtual Receptionist is always around to take the most important calls for you. The utility of this service is felt especially when you don’t have an on-site receptionist to take the calls during the holidays, on off days, and if you can’t afford one. Its importance is also felt when you cannot afford a physical office space for your in-house receptionist. No matter where you (or they) are, your customers always can reach you via your VR.

    1. Executes Tasks Beyond The Service Hours

    If you’re thinking of extending your customer service beyond business the usual business hours, your Virtual Receptionist is always there to keep the communication lines open for you 24×7. This extra layer of customer service definitely creates a huge impression among your customers, something that’s too good for your company in the years to come.

    Positive Brand Image Builder

    1. Creates Great Impression Instantly

    We have often seen in business as well as in life that first impression is the best impression. So it matters immensely for any kind of business – big or small. A customer trying to reach you at the first instance can easily be put off if there is nobody to answer their call or a machine answers their call. A Virtual Receptionist ensures that this doesn’t happen ever and creates that perfect everlasting professional impression in the minds of your prospective leads.

    1. Improves Your Brand Image

    Responding to calls, queries, or emails promptly and in a professional manner is extremely crucial for the success of any kind of venture, big, medium or small. It creates an image for your business by which it looks reputable and extremely serious about the customer service. In this way, your Virtual Receptionist helps you in improving your brand image superbly.

    1. Increases Brand Awareness

    A brand image or popularity or name isn’t built in a day. Building of a brand takes lots of time, lots of money, and lots and lots of patience. But with a Virtual Receptionist, you can create that much needed impression of an established business in the shortest possible time. They assures your customers that they’re dealing with a brand of extremely good professional intentions, which is good news for any business. 

    1. Strong customer relationships

    Building a relationship with your customers requires time. But a virtual receptionist quickly builds a rapport with them, listening to their queries and presenting solutions. 

    1. Presents High Grade Professional Image

    The best professional way to gain customer loyalty in the shortest possible time is to present a highly professional image at the first instance and maintain that at all times. And one of the shortest possible paths to do this is to hire a Virtual Receptionist in place of an automated answering machine.

    If there is nobody to answer your calls on time and every time a customer tries to reach you, it automatically dents the image of your business forever. With a Virtual Receptionist in tow, your customers will view and always view your company in a positive light and trust and be loyal to, you always.

    1. Superb Task Executer Even In Your Absence

    When did you last get a chance to take a vacation without having to worry about the impact it will have on your business in your absence? If you have a habit of constantly checking your messages and answer your emails as soon as you get them whenever you are on a holiday, it’s high time that you hire a Virtual Receptionist. They will give you the peace of mind that’s been eluding you and your life for so long now as they have the required expertise to handle every emergency even in your absence.

    Are you apprehensive about letting a stranger from a foreign land to handle your business communication? Here in this article we will tell why you should do so and the many reasons behind doing so. Let’s take a deeper look at the variety of roles that a virtual receptionist can mold itself into:

    • Answers calls.
    • Takes messages.
    • Routs calls to the department and person concerned.
    • Schedules appointments
    • Addresses customer queries
    • Offers 24*7 customer support
    • Follows up with business leads
    • Manages your mailbox
    • Runs errands both personal and professional

    Most vital reason behind hiring a virtual receptionist is that they ensure that only the most important calls get through to you. What it means? It means that all the spammy and annoying calls by all and sundry are finally over. But they can do much more than just managing phone calls for you. They can manage your emails, projects, and the task of customer support et al. Now we will discuss here how exactly a professional virtual operator can benefit your business? Just read on and see for yourself.

     

    Siddhartha Basu

    Siddhartha Basu is a Technical Writer and Senior Virtual Assistant at Task Virtual. He is proud of being VA, advising clients and processing their tasks virtually. Besides, he loves online games, e-book reading, and Yoga.

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