FAQs
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Frequent Questions Asked
How do I know you're the right fit for me?
We are skilled at what we do, but you don't have to take our word for it. Instead of risking it, try our Free Trial for 3 Hours valid for 2 days! If you like what you get, only then subscribe to our paid plans!
Is my data safe with you?
We pride ourselves on our professional integrity, when it comes to protecting confidential or sensitive information connected to your business. Our highly secure data centre keeps all your data under strict privacy. And we ensure that all our assistants sign a Non-Disclosure Agreement before taking up any client work.
What if you don't receive my email request?
You will know if we have received your request – we will send you a confirmation email within minutes!
I don't live in the US or UK. Can I sign up?
Definitely! We serve world-wide clients. The only requirement is; your instructions must be communicated in English.
I don't want to continue my subscription. Can I get a refund?
Our refund policy is simple. If you do not wish to continue with our services, simply notify us before your next billing date. 85% of the subscription amount will be refunded to you – as long as you claim it within 2 days of the transaction. After 2 days, you will not get the refund, but can utilise the hours you purchased for the next 30 days.
Can I get my tasks done in another language?
Our assistants are equipped to handle tasks narrated only in English.
I want to request a particular time for my work. Can I?
Of course you can! Our services are available 24X7 – so your chosen assistant can work as per the time slots you are comfortable with – be it your work hours or post-work hours!
Do I have to sign a contract for your services?
Not at all. All our plans are designed on a monthly basis, devoid of any long term commitments. Feel free to sign up or cancel anytime!
How soon can I expect a response for a normal task?
We try to resolve your task as soon as possible. In case your task takes longer, you will be intimated by the end of the day. And if you have multiple tasks, priorities them, we will proceed as per their urgency.
How do I decide between Business and Project Assistance?
Here's a guide: If your task would require a specific skill to be completed and is also comparatively more time consuming and recurring in nature, then it falls under Business Assistance. Some instances are content writing, research, preparing presentations, social media handling, market analysis etc.
If your task has a deadline or a time frame within which it must be done, then a quotation based Project Assistance plan would be your best bet.
Do I have to pay additional costs in hiring your virtual assistants?
Certainly not! The monthly fee you pay is inclusive of all the possible charges and benefits. No hidden costs at all.
What if I surpass my designated hours?
We will notify you of the same and you will have the option of upgrading your plan.
What would be the communication mode with my assistant?
You can easily stay connected with your virtual assistant via phone calls, email, Skype, WhatsApp or any other preferred form of communication.
How soon can I expect a response for a normal task?
Our virtual assistance is available 24X7. So, assistants will indeed be available on weekends. But, if you require your dedicated assistant on the weekends, you will need to let us know beforehand.
What if I don't like my assistant?
Change them! Simply communicate your issue to our team leader and we'll find you an assistant who'll be a better fit.
How can I make payment?
All our payments are received via PayPal only. Sign up for a PayPal account and you're good to go.
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