Terms of Service
All services of Task Virtual, current or future, are subject to the following agreement, between Task Virtual (hereon termed as the contractor) and you (hereon termed as the client). On signing up, you will be automatically held to agree to the terms and conditions mentioned in this Agreement, which will be binding for each and every tasks/services conducted by Task Virtual. In case you disagree with any of the terms or conditions listed in this contract, we recommend you cease the usage of this website. Any violation of these terms may lead to revoking or cancellation of membership without notice, at the contractor’s discretion.
Task Virtual reserves the sole right to modify, change, update or cancel this agreement as it deems fit and without any prior notice. Use of taskvirtual.com or its services after such changes have been applied on the website implies your acceptance of such changes. Any new services/plans, proposed by TaskVirtual, shall be effective only after the same has been posted on our website.
1. Service Guarantee
The contractor guarantees that any service purchased by the client shall be performed with utmost care, skill and expertise by the contractor. The contractor is free to delegate the services to the staff working with the contractor. The delegation will be done solely at the contractor’s discretion.
This is a contract between you and TaskVirtual. You must read and agree to these terms before using the Services. If you do not agree, you may not use the Services. You may use the Services only if you can form a binding contract with TaskVirtual, and only in compliance with this Agreement and all applicable local, state, national, and international laws, rules and regulations.
You must be at least 13 years of age (or the age of legal majority in your jurisdiction if different than 18) to be eligible to use the Services. Any use or access to the Services by anyone under 13 is strictly prohibited and in violation of this Agreement. Some requests may not be made via the Service by users under 18 or 21 years of age. In certain instances, TaskVirtual may require you to provide proof of identity to create your account, or to access or use the Services, and you acknowledge and agree that you may be denied access or use of the Services if you refuse to provide such proof. The Services are not available to any Users previously removed from the Services by TaskVirtual.
3. Independent Contractor
As per this Agreement, the Contractor is and will remain an independent contractor to the Client. The Contractor shall have no claim against the Client for vacation pay, sick leave, retirement benefits, social security, worker’s compensation, health or disability benefits, unemployment insurance benefits, or employee benefits of any kind.
4. Information Privacy
In order to open an account with the contractor, the client can do so by providing basic information, which includes their name, phone number, valid e-mail address and other details. In order to make purchases or make the contractor process any financial transactions on the client’s behalf, credit/debit card or bank account information shall be required as well. The contractor’s only intent for the personal information is to give the client services that are a better fit for their unique needs. The contractor shall not store any such information, in any form, that has been deleted by the client from their account.
5. Acceptable Account Usage
Once the client signs up with the contractor, they will have their own account with a designated TaskVirtual Dashboard. Here, they will be able to submit their tasks and monitor the progress. Users will be held responsible for every activity, authorized or not, that occurs under or via their account. Also, the account is meant for individual use and under no circumstances should the user share passwords to it with anyone.
The contractor SHALL NOT BE LIABLE FOR ANY LOSSES OR DAMAGES THAT MAY OCCUR DUE TO THE CLIENT’S FAILURE TO ADEQUATELY SAFEGUARD YOUR USERNAME AND/OR PASSWORD OR COMPLY WITH THIS SECTION IN ANY OTHER WAY.The contractor has specialised and designated plans to suit the work needs of individuals, start-ups, business owners and SMEs, and each of these plans have their sets of Terms and Conditions. The acceptable scopes of use of our services are limited to the Terms and Conditions for each plan.
6. Requests & Tasks
Each request (task) must be submitted by phone, email or SMS. Please send your requests individually: this means that each communication you have with your assistant should contain one, defined, task. You’re more than welcome to submit multiple tasks at one time, but we ask that you create a separate email for each. This ensures the fastest possible turn around for each task.
If you ever feel like your service could be better, you can contact us by telephone or email us at firstname.lastname@example.org. For a list of example tasks that we will and won’t do, please consult our “Services” page. That should give you a good idea of what we’re able to accomplish and what we simply cannot do. Agreeing to these terms of service means you understand and agree to keep your tasks within the scope of our business.
7. Client Responsibility
The client must accept the premise that their virtual assistant will be acting under their direction, and any action/decision/strategy performed by the VA must be under the client’s supervision. Any access the client gives to the VA, regarding their personal or business accounts or data will be entirely at the client’s risks. The same is applicable for the usage of any content or images that the client asks the VA to use. The client will be solely responsible for ensuring that all appropriate permissions to use such content or images have been obtained. The contractor shall not be responsible for any loss, liability, violations or fines that might occur as a result of such access or actions.
The Client shall pay the Contractor in advance of delivery of work according to the subscribed plan. Plans will renew automatically each month, as per the subscription date unless specified by the Client. If payment declines, the Services will be suspended until the payment is made. The Client will be responsible to make payments for additional expenses that have been incurred by the contractor in order to perform the client’s work.
8. Prohibited Usage
The client may not use the contractor’s services to engage in any illegal or immoral activity. Any such usage which results in violation of applicable law or regulation is strictly prohibited. Given below are some of the Prohibited Uses of our services:
- Using the service to spread any objectionable, obscene, offensive, pornographic, illegal, harassing, racist, libelous, defamatory, threatening or hateful material.
- Broadcasting any fraudulent or misleading offers in terms of products, loans or services.
- Transmitting/exporting technical data from your country, which are in direct violation of the rules, laws and regulations governing such actions.
- Using, without valid authorization, materials protected by copyright, trademark, trade secret, patent, or other intellectual property rights.
- Attempting unauthorized access or hacking into the Services, other accounts, computer systems or networks connected to the Site through any unlawful means for any purpose.
9. Liability Limitation
The contractor or its officers / employees / contractors shall not be liable for any direct (unless mentioned otherwise in this section), indirect, actual, special, incidental, consequential or punitive damages arising out of members’ access to, use of, inability to use, or reliance on the service provided, even if advised of the possibility of such damages in writing. Only in case of direct damages arising from a breach of any of these Terms of Service on the contractor’s part is liable, that too only regarding the service fee paid by the user for the time period when the alleged direct damage had occurred.
You agree not to engage in any of the following prohibited activities: (i) copying, distributing, or disclosing any part of the Services in any medium, including without limitation by any automated or non-automated “scraping”; (ii) using any automated system, including without limitation “robots,” “spiders,” “offline readers,” etc., to access the Services (except that TaskVirtual grants the operators of public search engines revocable permission to use spiders to copy publicly available materials from https://TaskVirtual.com for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of the materials, but not caches or archives of such materials); (iii) transmitting spam, chain letters, or other unsolicited email, SMS, or other messages; (iv) attempting to interfere with, compromise the system integrity or security or decipher any transmissions to or from the servers running the Services; (v) taking any action that imposes, or may impose at our sole discretion an unreasonable or disproportionately large load on our infrastructure; (vi) uploading invalid data, viruses, worms, or other software agents through the Services; (vii) collecting or harvesting any personally identifiable information, including account names, from the Services; (viii) using the Services for any commercial solicitation purposes; (ix) impersonating another person or otherwise misrepresenting your affiliation with a person or entity, conducting fraud, hiding or attempting to hide your identity; (x) interfering with the proper working of the Services; (xi) accessing any content on the Services through any technology or means other than those provided or authorized by the Services; or (xii) bypassing the measures we may use to prevent or restrict access to the Services, including without limitation features that prevent or restrict use or copying of any content or enforce limitations on use of the Services or the content therein.
We may, without prior notice, change the Services; stop providing the Services or features of the Services, to you or to Users generally; or create usage limits for the Services. We may permanently or temporarily terminate or suspend your access to the Services without notice and liability for any reason, including if in our sole determination you violate any provision of this Agreement, or for no reason. Upon termination for any reason or no reason, you continue to be bound by this Agreement.
You are solely responsible for your interactions with other Users. We reserve the right, but have no obligation, to monitor disputes between you and other Users. TaskVirtual shall have no liability for your interactions with other Users, or for any User’s action or inaction.
By agreeing to this contract, each party hereby agrees to abide by a confidentiality clause regarding the information supplied by the either party, by not disclosing it to any third party, or use it for the party’s own benefit or for the benefit of any third party.
Neither party will use the Confidential Information for any purpose other than the one relating to the contractor’s Services. Neither Party will copy, reproduce or store the Confidential Information without the other Party’s prior written consent. Neither Party will assert any right, title or property interest in or to the Confidential Information of the other Party.
However, the confidential clause will not include information that is or becomes (through no breach of this Agreement by the other Party) generally available to the public, or was in the other Party’s possession or was known by the other Party prior to the receipt.
11. Non Disclosure
The contractor shall not directly or indirectly disclose to any person other than a representative of the Client at any time either during the term of this Agreement or following the termination or expiration thereof, any confidential or proprietary information pertaining to Client, including but not limited to customer lists, contacts, financial data, sales data, supply sources, business opportunities for new or developing business, plans and models, copyrights, trademarks, trade names, service marks, trade dress, domain names, uniform resource locators (URLs), websites, advertising and marketing plans, media planning/placement, strategic briefs, sales plans, ideas, concepts, new products, improvements, inventions, proposed launches, sales and market research; technology research & development, budgets, profit & loss data, identity of suppliers, customer lists, customer information, associations with other organizations, among others.
12. Non Solicitation
The Client hereby agrees to not solicit, recruit or encourage any of the VAs or any of the Contractor’s other staff to leave the Contractor in order to provide services directly to the Client. This would be considered as a breach of this agreement, which would cost the contractor a substantial amount of liquidated damages. In lieu of liquidated damages owing to such agreement breach, the client agrees to pay the contractor a sum of [amount] and the contractor shall not be liable to present any evidence of the actual damage caused by the client’s attempts of soliciting the contractor’s staff. The above damage amount will be considered as the estimated cost the contractor will incur in trying to replace the staff and not as a penalty. The liquidated damages amount must be paid by the Client shall within five (5) days of notice from the Contractor of the resignation of a VA, regardless of whether the Contractor has terminated the agreement or not.
13. Third-Party Sites
On the contractor’s website, there may be links that lead to third party sites. These sites are in no way under the contractor’s control, and we do not assume any responsibility or liability for any information, content, communications, services, goods or other materials, changes or updates the client may find on such third-party linked sites. The inclusion of any links does not necessarily imply a recommendation or endorsement of the views expressed in those particular sites.
14. Disclaimer of Warranties
The information/data provided on this website is for general information purposes only. The contractor does not warranty, express or imply the completeness, accuracy, reliability, suitability or availability of the information, products, services, or related graphics on the website for any purpose. The client must rely on the provided information strictly at their personal risk. The contractor shall not be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage arising from loss of data or profits arising out of, or in connection with, the use of this website.
15. Refund Policy
The contractor may provide refunds to customers up to 10 days from the day of purchase, as long as a valid reason is provided for claiming a refund, and the requirements mentioned below are satisfied:
In case of any lack or shortfall in service, the contractor will take every possible step to rectify the situation by reworking the project or task.
Ongoing subscriptions and recurring charges may be cancelled at any time. The cancellation will take place at the next billing period. A cancellation will only suspend future billings, which must take place before the billing date.
If the client fails to cancel your subscription before the next billing date and subsequently a charge is made, the contractor will not be able to provide a refund.
Free trials are offered on some plans. If the client chooses not to continue beyond the trial period, they are required to cancel their subscription before the end of the trial period. If they fail to do so and subsequently a charge is made, the contractor will not be able to provide a refund.
Refunds on non-usage of plan tasks, hours or expired hours by the customer are not entertained. Only renewals are applicable as per the terms and conditions of the plan. Refunds are not applicable on the products/services bought on behalf of client on client′s instructions.
In case of any error found in billing, refund will be made after approval of the relevant authority.
16. Law Compliance
The contractor operates from India and our servers are located in the United States, particularly Texas and Houston. By registering with us, the client agrees and submits to the jurisdictional statutes and laws of the Republic of India, which will govern all matters relating to their use of the website. The contractor does not represent any usage or access to the information on the website in or from locations where such content might be prohibited. Those who choose to do so, will bear the sole responsibility for the compliances with their local laws.
The contractor complies with every applicable law, local laws and regulations, especially with respect to our members. The member shall be responsible for not breaking any law or compliance by way of the task requests made by them.
17. Free Trial and Discount Offers
Periodically, the contractor website may advertise free trials and discount offers. Please note that the contractor reserves the right to charge the client if they use the service beyond the designated free trial period. The contractor also reserves the right to cancel the free trial at any given time without notice.
19. Termination and Interruption of Service
The contractor reserves the right to interrupt or discontinue the service without any prior notice, and does not guarantee continuous, uninterrupted or secure access to our website. The contractor’s operations may be interrupted at any given time for maintenance or updates, interfered with or adversely affected by numerous factors or circumstances beyond our control. In case of termination of services, links to Third-Party Sites, General Disclaimer, Limitation of Liability, Prohibited Uses, Proprietary Rights, Indemnity, Applicable Laws and General Terms Sections set forth in this TOS will still be valid.
Refund will be issued only in case of interruptions that have lasted for more than 5 business days. The client can get either cash or credit refund towards future services, only at the company′s discretion. However, the website may be temporarily unavailable owing to unforeseen technical issues beyond our control and the contractor takes no responsibility for that.
The client can directly manage their order or subscriptions from the TaskVirtual Dashboard. On cancelling their subscription with the contractor, they will not have to incur any further charges. However, they’ll be liable for the charges incurred in the current billing period. Please note that there will be no refunds in case the client fails to cancel their subscription before the next billing date and a charge is made. No exceptions will be made to this.
21. Our Proprietary Rights
The Services and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, illustrations, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, and music (the “TaskVirtual Content”), and all Intellectual Property Rights related thereto, are the exclusive property of TaskVirtual and its licensors. Except as explicitly provided herein, nothing in this Agreement shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works from any TaskVirtual Content. Use of the TaskVirtual Content for any purpose not expressly permitted by this Agreement is strictly prohibited.
You may choose to or we may invite you to submit comments or ideas about the Services, including without limitation about how to improve the Services or our products (“Ideas”). By submitting any Idea, you agree that your disclosure is gratuitous, unsolicited and without restriction and will not place TaskVirtual under any fiduciary or other obligation, and that we are free to use the Idea without any additional compensation to you, and/or to disclose the Idea on a non-confidential basis or otherwise to anyone. You further acknowledge that, by acceptance of your submission, TaskVirtual does not waive any rights to use similar or related ideas previously known to TaskVirtual, or developed by its employees, or obtained from sources other than you.